You can send us an email to contact@dev.vitalboost.pt or our contact number by Clicking Here!

The average delivery time is 1 business day after dispatch of the goods. This period is used for separating the product into stock, packaging, making it available to the delivery person, shipping and inserting the code into the system.

Credit and Debit Card (Visa, Mastercard, Multibanco and MB Way).

Approval varies depending on the payment method you choose.

• Credit and Debit Card: approval usually falls at the same time. If any data is incorrectly filled in at the time of purchase, we and you will be notified, so we will contact you to confirm the data so that you can re-purchase with us.

No. We protect your information to provide a seamless, personalized experience across our wide range of products. Therefore, all we collect is just your name, contact details and delivery address!

We send the Invoice automatically to your email. If you do not have access to it, we ask that you contact us via email at contact@dev.vitalboost.pt to request it.

You can track your order using the tracking code that we automatically send to your email as soon as the purchase is dispatched, within 1 business day. You can track everything from leaving our original store to arriving at the location registered at the time of purchase.

If you purchase 2 or more different products, they may be sent separately. Therefore, different tracking codes will be issued for each product.

Since the shipping method is same day, the code can be sent the same day so that tracking can be tracked.

You can track your order by Clicking Here!

Sometimes the site can become congested due to the large amount of access to our system.

Yes, our suppliers sanitize all material and products before dispatching them for the best safety of you, our customer.

We always do our best to ensure that the product reaches you within the stipulated time. Even so, some factors may cause delay in delivery, such as the absence of a recipient, incomplete registration data, change of address, etc.

If this happens, we kindly ask that you contact us so that we can investigate what happened. To contact us, simply Click Here!

However, we ask that you carefully fill in the delivery address details to ensure that you receive the product. We at Vital Boost are not responsible for any problems caused by incorrectly providing the customer’s address.

Finally, we can only send a new order or refund if the order is lost on the way, that is, if your product has no tracking updates after 60 days after the shipping date.

ATTENTION! If you noticed that you entered an incorrect or incomplete address when completing your purchase, please contact us immediately to avoid problems during delivery.

Your address cannot be changed 24 hours after the purchase has been made on our website, as the order may have been delivered to the courier company.

Note: We do not change the customer’s address unless they request it.

As we work with imported products, any and all merchandise is subject to bureaucracy or customs taxes. Vital Boost IS RESPONSIBLE for possible costs (fees, charges or taxes) added by the government.

When the product has already been packed and shipped and sent directly to your address, we are no longer able to redeem the canceled item. Therefore, we ask that you receive the order and contact our support via email or telephone to formalize the cancellation request.

In cases of cancellations not reported to our call center, 30% of the amount will be deducted for administrative and operational expenses. This fee is also charged in cases where the merchandise is returned by the Post Office when the customer is not at home to receive or collect the product at the indicated location.

We at Vital Boost are not responsible for NON-RECEPTION or REFUSE to receive the item.

There are certain situations in which only partial refunds are granted – if applicable:

• Item with obvious signs of use;
• Lost packaging and open seals;
• Item sent with the wrong color, size or voltage;
• Any item that is not in its original condition, is damaged, broken, or missing parts for reasons not due to our store’s error.

When the object is addressed to a location where there is no home distribution or when attempts to deliver directly to the recipient are unsuccessful, the object will be available for collection at the nearest unit to the indicated address, within 7 to 30 days.

Therefore, if you do not collect the item within the indicated period, your order will be returned to our suppliers’ warehouses. If you want to know more about our Exchanges and Returns Policies Click Here.

If you checked the tracking information that your order was delivered and you did not have access to your package, we ask that you try to contact neighbors, acquaintances, family members or building caretakers to check whether there was a possibility that they received it, or also, We ask you to check if the product is in the mailbox of your residence or building.

Furthermore, if you have not obtained any information about the whereabouts of your order, we ask that you contact the post office closest to your address, providing the tracking code and your details so that they can inform you by which person it was received or if the item is in your PO Box.

It often happens that the Post Office reports in its tracking that the order has been delivered even though no delivery attempt has been made, so we ask that you wait a few more days so that you can receive the item.

You can return one or more products you received within 14 days of receiving the order, as long as the products are intact, sealed, complete and in the original packaging. The product packaging must not be damaged, altered or scratched.

To make a return, please contact our Customer Service. You will need to specify the order number and the product(s) to be returned. Refund is possible via the original payment method (when possible), by bank transfer, or via store credit that can be used on the next order, which does not have any expiry date for use.

Return address

You can return the item(s) to the following address:

dev.vitalboost.pt

Av. Praia da Vitória 75 B, 1050-183 Lisbon, Portugal.

Products that cannot be returned

• Products purchased at an Outlet cannot be returned.
• A pack, made up of several products, can only be returned in its entirety.
• In the case of incomplete or damaged products, products without their original packaging and/or label, or products that show signs of use, returns will not be accepted.
• If we receive an item in any of the conditions mentioned above or with the shipping service label (transport guide) placed directly on the respective product packaging, the customer will lose the right to a refund.

NOTE: If you received a product that was exchanged or in poor condition, contact us immediately so that we can provide you with a solution. Please do not throw anything away before contacting us. If you throw the products away, we cannot collect them or issue any refunds.

If you receive an order with damaged, altered or torn packaging or tape, we ask that you reject the order and contact us immediately. If you accept the order, if there is no record of the damage with the carrier when the package was delivered, we will not be able to provide any refund or resend.

After receiving your order, you will have up to 14 calendar days to make the exchange. After this period, we do not make exchanges!

To make this request, you must contact our team directly via email at contact@dev.vitalboost.pt or by filling out our return form Click Here.

Note: in these cases, a new delivery period will apply.

For your security, we have a procedure to check and confirm your registration data. When this happens when attempting to purchase by credit card, after an analysis, we found a data inconsistency, which prevented the purchase from proceeding due to internal policies. Therefore, it is necessary that all information provided is complete and correct. It often happens that the card is blocked, has an insufficient balance or the attempt was refused by the issuer itself, in this case, you should contact your credit provider to check the reason.

In the case of payment by bank slip, when scheduled, you must have a balance in your bank account on the day the bill is paid. If the balance is negative or low, the bill is automatically canceled after the due date.

Vital Boost takes the security of our customers’ data so seriously that thousands of tests are carried out every day looking for security breaches, all to prevent hacker attacks, information theft and card cloning. Your seal of approval can also be found in the footer of our website.

Did you see? That’s why buying from Vital Boost is 100% safe. Discover our news and buy our products without worries, because we will always take care of you!

You can also Click Here to read more about our Privacy Policies.

We at Vital Boost carry out the entire shipping procedure for your order in complete safety, always valuing your well-being. To guarantee our exclusivity, our products are delivered directly from our suppliers’ warehouses. Our suppliers are located in Portugal.

Before being dispatched, each of our items undergoes strict quality control to ensure that you receive an order in perfect condition. In addition, you will be able to check the route of your order until it reaches your address using the tracking code.